Refund Policy
We want this to be a no-stress purchase. If GlassNudge Pro is not right for you, we will make it right. No hoops, no hassle.
Our policy
GlassNudge Pro is a one-time purchase, not a subscription. If you are not happy with it, here is how refunds work.
Purchases go through LemonSqueezy, who is the Merchant of Record. That means your purchase is legally from LemonSqueezy, and refunds are issued by them. We handle the request on your behalf.
How it works
Email us
Send your order number to contact@glassnudge.app. A note about why helps us improve the app, but it is not required.
We process it
We start your refund through LemonSqueezy. We aim to do this within 2 business days.
Refund issued
LemonSqueezy sends the refund. It lands on your statement in 5 to 10 business days.
14-day refund window
You have 14 days from your purchase date to request a full refund. No questions asked.
We offer this voluntarily. Some places limit refund rights for digital downloads after use. This policy is meant to be better than what the law requires.
What to include
Email contact@glassnudge.app with:
- The email address you used at checkout
- Your LemonSqueezy order number (check your purchase confirmation email)
- Optionally: why you want a refund (helps us, not required)
We aim to respond within 2 business days.
After LemonSqueezy sends the refund, it takes 5 to 10 business days to show up on your statement. That timeline depends on your bank, not us.
Check your order
You can look up your purchase, grab receipts, and manage your order through LemonSqueezy's customer portal: app.lemonsqueezy.com/my-orders. This link is also in your purchase confirmation email.
After a refund
Your reminders stay. We do not delete anything. Your Pro features (unlimited reminders, quiet hours, custom snooze, pause all) go back to Free tier limits. You will be capped at 3 active reminders. Everything else stays the same.
Exceptions
If it has been more than 14 days, we will still look at your request on a case-by-case basis. We reserve the right to say no to refund requests that are abusive (like repeated buy-and-refund cycles, or filing a chargeback without talking to us first).
Contact
GlassNudge is a one-person project. Refund questions? Email contact@glassnudge.app.