Refund Policy

We want this to be a no-stress purchase. If GlassNudge Pro is not right for you, we will make it right. No hoops, no hassle.

Got GlassNudge through Setapp?

If you buy GlassNudge as a standalone, one-time purchase on the Setapp marketplace, refunds and order management are handled entirely by Setapp (MacPaw) — not by us. Please contact Setapp support rather than emailing us.

Setapp's own Refund Policy applies to Setapp purchases:

• Refund window: 14 days from your last payment for plans billed monthly (1, 2, 3, or 6 months); 30 days for annual and one-time plans.
• Requirements: Setapp applies the same conditions to one-time purchases as to subscription plans:
  • Cancel your Setapp subscription. This applies to Setapp subscription plans only. If you bought GlassNudge as a one-time purchase, you have no subscription, so this condition is already met.
  • Don't install or open any apps from Setapp during the billing period you're refunding (using the Setapp app itself to browse or remove apps is fine). For a one-time purchase, that's the period from your purchase to your refund request.
  • Apply within the refund window listed above.
• How to request: submit a support ticket through Setapp support. Approved refunds typically appear on your statement within 7–10 business days.
• EU consumers: you keep your statutory rights under EU consumer law (Directive 2011/83/EU), which may supersede the conditions above.

Direct purchases from this website

The rest of this page covers direct purchases of GlassNudge Pro from this website — a one-time $19 USD purchase through LemonSqueezy, who is the Merchant of Record. That means your purchase is legally from LemonSqueezy, and refunds are issued by them. We handle the request on your behalf.

How it works

1. Email us. Send your order number to contact@glassnudge.app. A note about why helps us improve the app, but it is not required.
2. We process it. We start your refund through LemonSqueezy. We aim to do this within 2 business days.
3. Refund issued. LemonSqueezy sends the refund. It lands on your statement in 5 to 10 business days.

14-day refund window

You have 14 days from your purchase date to request a full refund. No questions asked.

We offer this voluntarily. Some places limit refund rights for digital downloads after use. This policy is meant to be better than what the law requires.

What to include

Email contact@glassnudge.app with:

• The email address you used at checkout
• Your LemonSqueezy order number (check your purchase confirmation email)
• Optionally: why you want a refund (helps us, not required)

We aim to respond within 2 business days.

After LemonSqueezy sends the refund, it takes 5 to 10 business days to show up on your statement. That timeline depends on your bank, not us.

Check your order

You can look up your purchase, grab receipts, and manage your order through LemonSqueezy's customer portal: app.lemonsqueezy.com/my-orders. This link is also in your purchase confirmation email.

After a refund

Your reminders stay. We do not delete anything. Your Pro features (unlimited reminders, quiet hours, custom snooze, pause all) go back to Free tier limits. You will be capped at 3 active reminders. Everything else stays the same.

Exceptions

If it has been more than 14 days, we will still look at your request on a case-by-case basis. We reserve the right to say no to refund requests that are abusive (like repeated buy-and-refund cycles, or filing a chargeback without talking to us first).

Contact

GlassNudge is a one-person project. Refund questions? Email contact@glassnudge.app.